Case study
- Strategy
- AI Automation
- Whitelabel
Giant Rabbitand White Bridge
How a nonprofit technology firm added technical capacity without adding delivery headcount
16-month partnership
+
automations delivered
+
hours of manual work saved
%
faster project turnaround
%
fewer repetitive CRM tasks
+
client projects supported
concurrent implementations supported
Snapshot
- Partner
- Giant Rabbit, a nonprofit technology consulting firm
- Serves
- Mission-driven organisations, with ongoing services for 100+ of them
- Services used
- CRM and Salesforce automation, data sync and integrations, marketing automation, reporting, lead and contact workflows, QA
- Partnership
- 16 months. Began with a single automation pilot and grew into an ongoing project-based delivery partnership
The Partner
Since 2006, Giant Rabbit has worked on strategy, CRM, web and long-term support for nonprofits, using Salesforce, CiviCRM, HubSpot, Drupal and WordPress. It does not charge retainer fees or monthly minimums.
The Problem
CRM and integration demand was growing.
- 01
More capacity was needed for CRM and integration work.
- 02
Execution could not depend on new permanent hires.
The Partnership
A single automation pilot grew into a project-based white-label partnership.
What We Delivered
- 01
CRM workflow automation
Workflows inside client CRMs.
- 02
Salesforce automation
Salesforce builds for nonprofit clients.
- 03
Data sync and integrations
Sync and integrations between systems.
- 04
Marketing automation
Marketing automation support.
- 05
Automated reporting
Reporting that no longer needed manual assembly.
- 06
Lead and contact workflows
Workflows for leads and contacts.
- 07
QA and process testing
Testing before work went live.
How We Worked Together
A fixed routine covered tasks, testing and reporting.
Team
Dedicated automation team and a delivery lead
Daily contact
Slack
Task management
Jira
Environments
Shared sandbox and staging
Quality control
Two-stage QA
Reporting
Weekly progress
Reviews
Technical review sessions
The Outcome
Over the partnership, White Bridge delivered 70+ automations and saved 1,000+ hours.
- 35% faster turnaround.
- 42% fewer repetitive CRM tasks.
- 20+ projects supported.
- 7 concurrent implementations supported.
The time saved went back to client-facing technical work.
Technical capacity was added without permanent delivery headcount. Over 16 months, White Bridge delivered 70+ automations, saved 1,000+ hours, and supported 20+ projects.
